Refund & Cancellation Policy

Effective Date: 2 September 2026

At Palmsncrumbs, we take great care in preparing and packaging our handcrafted food products. Since our products are freshly prepared food items, certain restrictions apply to cancellations, returns, replacements, and refunds.

1. Order Cancellation

Customers may request cancellation of an order before the order has been processed or dispatched.

To request cancellation, please contact us as soon as possible at:

Email: info@palmsncrumbs.com

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

If a cancellation is successfully accepted before dispatch, the eligible amount will be refunded to the original payment method used for the order.

2. Returns

Due to the nature of our products, we generally do not accept returns of food products once they have been delivered.

This is because food products are perishable/consumable items and returning opened or handled food products may compromise product safety and hygiene.

However, if you receive a product that is damaged, incorrect, tampered with, or otherwise not in acceptable condition, you may contact us for a replacement or refund.

3. Damaged or Incorrect Products

If your order arrives damaged, incorrect, or with a serious packaging issue, please contact us within 24 hours of delivery.

Please provide:

• Your order number

• Your name and registered contact details

• A description of the issue

• Clear photographs/videos of the product and packaging

• Any other information reasonably requested by our support team

Our team will review the issue and determine whether a replacement or refund is appropriate.

We recommend retaining the original packaging and product until the issue has been resolved.

4. Missing Items

If any item is missing from your order, please notify us within 24 hours of delivery.

After verification, we may arrange for the missing item to be delivered or provide an appropriate refund, depending on the circumstances.

5. Refunds

Where a refund is approved, the refund will generally be processed to the original payment method used for the purchase.

The time taken for the amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Palmsncrumbs is not responsible for delays caused by banks, payment gateways, or other third-party financial institutions.

6. Non-Refundable Situations

Refunds or replacements may not be provided where:

• The customer has provided an incorrect or incomplete delivery address.

• The customer is unavailable to receive the order despite reasonable delivery attempts.

• The product has been opened, consumed, altered, mishandled, or improperly stored after delivery.

• The customer changes their mind after receiving the product.

• The issue is reported after an unreasonable period following delivery.

• The damage has resulted from improper handling or storage after delivery.

• The customer refuses delivery without a valid reason attributable to Palmsncrumbs.

7. Failed or Unsuccessful Payments

If money has been deducted from your account but the order has not been successfully placed, please contact us with the relevant payment/order details.

We will verify the transaction and, where applicable, initiate or facilitate the refund through the relevant payment channel.

8. Refund of Shipping Charges

Where a refund is approved due to an error attributable to Palmsncrumbs, applicable shipping charges may also be considered for refund.

Where the issue is attributable to the customer, shipping charges may not be refundable.

9. Contact Us

For cancellation, refund, replacement, or order-related queries, please contact:

Palmsncrumbs
Email: info@palmsncrumbs.com
Address: Nature Valley, Sector 70, Badshahpur, Gurugram, Haryana, India

We reserve the right to review each refund or replacement request individually and make a decision based on the circumstances of the case.