Privacy Policy

Effective Date: 2 September 2026

At Palmsncrumbs, we respect your privacy and are committed to protecting the personal information you provide while using our website and purchasing our products.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you browse our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect information such as:

Personal Information

• Full name

• Mobile/telephone number

• Email address

• Billing address

• Delivery address

• City, state, and PIN code

Order Information

We may collect information relating to:

• Products purchased

• Order number

• Order value

• Delivery details

• Order status

• Cancellation, refund, or replacement information

Payment Information

Payments may be processed through third-party payment service providers.

Depending on the payment method used, we may receive limited payment-related information necessary to identify and reconcile a transaction.

We generally do not require customers to provide complete card details directly to Palmsncrumbs.

Technical Information

When you access our website, certain technical information may be collected automatically, such as:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Website interaction information

• Approximate usage and session information

2. How We Use Your Information

We may use your information to:

• Process and fulfil orders.

• Deliver products to you.

• Process payments.

• Provide order confirmations and updates.

• Respond to customer support requests.

• Process cancellations, refunds, and replacements.

• Improve our website, products, and customer experience.

• Prevent fraud, misuse, and unauthorized activity.

• Maintain records required for business, accounting, tax, and legal purposes.

• Communicate important information regarding your orders or account.

• Send promotional or marketing communications where permitted and where applicable.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, maintain sessions, and improve the user experience.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.

4. Sharing of Information

We do not sell your personal information as a standalone product.

We may share relevant information with trusted third parties where reasonably necessary to operate our business and provide services to you, including:

• Payment processors and payment gateways

• Courier and logistics partners

• Website hosting and technology providers

• Customer support or communication service providers

• Analytics and security service providers

• Professional advisors

• Government, regulatory, or law-enforcement authorities where required by law

Third parties may process information according to their own privacy policies and applicable legal obligations.

5. Payment Security

Payments may be processed by third-party payment providers using their own secure infrastructure.

Palmsncrumbs does not intentionally collect or store complete card credentials through ordinary website checkout processes.

Customers should never share passwords, OTPs, PINs, CVVs, or other confidential payment credentials with anyone claiming to represent Palmsncrumbs.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our products and services.

• Maintain business and transaction records.

• Fulfil legal, tax, accounting, and regulatory requirements.

• Resolve disputes.

• Prevent fraud and misuse.

• Enforce our agreements and policies.

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

8. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to request access, correction, or deletion of certain information.

You may also request assistance regarding promotional communications.

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

9. Marketing Communications

Where permitted, Palmsncrumbs may send promotional communications about products, offers, or updates.

You may request to stop receiving promotional communications by contacting us or using an available unsubscribe mechanism.

Please note that you may continue to receive essential transactional communications relating to orders, payments, deliveries, refunds, or account activity.

10. Children’s Privacy

Our website is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

11. Third-Party Websites

Our website may contain links or integrations to third-party websites and services.

This Privacy Policy does not apply to the privacy practices of third-party websites.

We recommend reviewing the privacy policies of any third-party service before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

The updated version will be published on this page along with a revised effective date.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact:

Palmsncrumbs
Email: info@palmsncrumbs.com
Address: Nature Valley, Sector 70, Badshahpur, Gurugram, Haryana, India

We will make reasonable efforts to respond to privacy-related requests within an appropriate timeframe.