Terms & Conditions

Effective Date: 2 September 2026

Welcome to Palmsncrumbs. These Terms & Conditions govern your use of the Palmsncrumbs website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website or place an order.

1. About Palmsncrumbs

Palmsncrumbs offers handcrafted food products made using selected ingredients. Our products are prepared in small batches with an emphasis on wholesome ingredients, natural sweetness, and quality.

Product information, ingredients, images, descriptions, availability, and prices may be updated from time to time.

2. Eligibility

By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are placing an order on behalf of another person or entity, you confirm that you have the necessary authority to do so.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, and other information displayed on our website are accurate.

However:

• Actual product appearance may vary slightly from website images.

• Colour, texture, size, shape, and appearance may vary because our products are handcrafted.

• Availability may change without prior notice.

• Product specifications may be updated from time to time.

Minor variations in handcrafted products shall not ordinarily be considered defects.

4. Ingredients and Allergens

Our products may contain or be prepared using ingredients such as nuts, seeds, grains, coconut, dates, and other food ingredients.

Customers are responsible for reviewing the available product and ingredient information before placing an order.

If you have a food allergy, intolerance, dietary restriction, or other specific dietary requirement, please contact us before purchasing.

Palmsncrumbs should not be held responsible for an allergic reaction where the relevant information has been provided or where the customer has failed to disclose a known allergy or dietary requirement.

5. Prices

All product prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing errors, typographical errors, or incorrect product information.

If an order has been placed at an incorrect price due to a technical or system error, we may contact the customer regarding the correction or cancel the affected order and process an applicable refund.

6. Orders

Placing an order constitutes an offer to purchase the selected products.

An order will be considered accepted only after Palmsncrumbs has successfully processed and confirmed the order.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in circumstances involving:

• Product unavailability

• Incorrect pricing or product information

• Suspected fraudulent activity

• Incomplete customer information

• Delivery limitations

• Technical or payment issues

• Other circumstances beyond our reasonable control

If an order is cancelled after payment has been received, an eligible refund will be processed according to our Refund & Cancellation Policy.

7. Payments

We may provide payment options including UPI, cards, net banking, and Cash on Delivery, depending on availability and eligibility.

Payments processed through third-party payment providers are subject to their respective terms and policies.

Palmsncrumbs does not store sensitive payment credentials such as complete card details unless specifically required and lawfully permitted through an appropriate payment service.

8. Shipping and Delivery

We aim to process and dispatch orders within a reasonable timeframe.

Delivery timelines may vary depending on the destination, courier availability, weather, public holidays, logistics conditions, and other factors.

Palmsncrumbs cannot guarantee delivery on a specific date unless expressly confirmed by us.

For details regarding delivery, shipping charges, and delivery-related issues, please refer to our Shipping Policy.

9. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

• Full name

• Mobile number

• Address

• City

• State

• PIN code

Palmsncrumbs shall not be responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.

10. Cancellation, Returns and Refunds

All cancellations, returns, replacements, and refunds are governed by our Refund & Cancellation Policy.

By placing an order, you acknowledge and agree to the terms contained in that policy.

11. Website Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorized access to the website or its systems.

• Interfere with the operation or security of the website.

• Submit false or misleading information.

• Use the website to distribute malicious software or harmful material.

• Copy, reproduce, modify, or commercially exploit website content without permission.

12. Intellectual Property

All website content, including but not limited to logos, branding, photographs, product descriptions, graphics, text, designs, layout, and other materials, is owned by or licensed to Palmsncrumbs unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially exploit such content without prior written permission.

13. Third-Party Services

Our website may use third-party services including payment gateways, logistics providers, analytics services, hosting providers, or other technology providers.

Your use of such services may also be subject to the terms and privacy policies of those third parties.

Palmsncrumbs is not responsible for independent actions, policies, downtime, or failures of third-party services beyond our reasonable control.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Palmsncrumbs shall not be liable for indirect, incidental, consequential, or special losses arising from the use of the website or purchase of products.

Nothing in these Terms & Conditions shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Force Majeure

Palmsncrumbs shall not be responsible for delays or failure to perform its obligations where such failure results from circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, transportation disruptions, government restrictions, technical failures, epidemics, pandemics, or other unforeseen circumstances.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised effective date.

Your continued use of the website after changes are published constitutes acceptance of the updated terms.

17. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the business location of Palmsncrumbs.

18. Contact Us

For questions regarding these Terms & Conditions, please contact:

Palmsncrumbs
Email: info@palmsncrumbs.com
Address: Nature Valley, Sector 70, Badshahpur, Gurugram, Haryana, India